At Gonad Health, we are committed to providing quality products and customer satisfaction. Please review our Refund Policy below, which outlines the terms for returns, refunds, and exchanges.

1. Returns

• Eligibility: We only accept returns for products that are damaged, defective, or incorrect due to a fulfillment error.
• Conditions: Returned items must be unused, unopened, and in their original packaging to qualify for a refund.
• Return Period: You must initiate a return within 7 days of receiving your order.

2. Process for Returns

• Contact Us: To initiate a return, please contact our customer support team at support@gonadhealth.com with your order number, description of the issue, and photos if applicable.
• Return Authorization: Upon approval, we will provide instructions for returning the item. Unauthorized returns may not be accepted.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds

• Processing Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.
• Refund Method: Approved refunds will be processed to the original payment method. Refund processing typically takes 7-10 business days, depending on your payment provider.
• Non-Refundable Items: Please note that promotional items are non-refundable.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@gonadhealth.com for assistance.

5. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please check with your payment provider, as processing times vary. For further assistance, contact us at support@gonadhealth.com.

Thank you for shopping with Gonad Health. We appreciate your understanding and cooperation with our Refund Policy.